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Troubleshooting recording issues

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User Feedback Recordings (main menu item is called User Feedback) feature requires selecting and granting permission to capture the contents of a display or portion thereof (such as a window) and to audio (microphone). If recording desktop activity doesn’t work for you please follow the below points that may help to determine the root cause.

General

  1. You see in Firefox: No video with supported format and MIME type found. The media-related technologies required by Firefox are not installed by default on Windows KN and N Edition. This is how they vary from other versions of Windows.
  2. There are browser plug-ins that may be corrupt or interfere with the video-playing system. Try to disable temporary extensions to verify if none of them impacts the recordings.
  3. There might be a camera or microphone access issue. See instructions on how to enable access to the camera and/or microphone for following browsers:

MacOS

To record audio and/or video you may need to allow apps (usually the browser you use) permission to use a camera and microphone. Example:

MacOS security and privacy settings for video and microphone
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